Cleardesk holds your tickets, conversations, and satisfaction scores, the clearest signal of how a customer is actually doing day to day. PIOS connects that signal to billing history, product usage, and sales activity, so a string of frustrated tickets shows up next to the renewal date it’s about to affect.
How it works
Authenticate your Cleardesk account and choose which ticket fields and satisfaction data to include. Atlas ingests tickets and conversations as they’re created or updated and resolves them against the matching account or contact in your graph. Signals can watch satisfaction scores directly and flag accounts whose ticket volume or sentiment shifts outside their normal pattern.
Configure
The Cleardesk connection is managed from the integrations panel, where ticket fields and satisfaction metrics are configured per workspace. Custom satisfaction scales are supported and can be mapped to a standard scoring range for consistency across other support tools. Closed tickets remain in the graph for historical analysis unless explicitly excluded.
Connector names, data, and setup instructions are illustrative. This preview does not request credentials or connect to a service.